Transcription Services FAQ
Questions our transcription clients frequently ask:
Q: How do I send my sound files for transcription to you?
A: It depends on the file's format and size. We can provide our clients with a convenient link to upload their audio or videos files for transcription to us directly, or they may send the audio via DropBox, Google Drive or WeTransfer, whichever suits our transcription clients' needs.
Q: In what format do you provide transcriptions?
A: We provide our transcript files as Microsoft Word-compatible .odt (OpenDocument Text) files.
How will my transcript look?
A: View our transcription rates section below and click on 'See a Sample' to view our transcript format options.
Q: What is the turnaround time for transcriptions?
A: For an hour long recording dependant on sound quality transcription takes approximately 10 hours or more to complete.
Q: How much do your transcriptions cost?
A: See below for current transcription rates and packages available for our transcription service.
Q: I need a transcription, how do I start?
A: Use our convenient transcription quotation form. Transcriber Gloria will contact you within two business days with further information.
Q: What are Transcriptions?
A: Transcriptions refer to the process of converting spoken or audio content into written text. They are often used in various contexts, including audio or video Recordings: Converting dialogue from interviews, podcasts, speeches, or videos into text.
Can I use AI for transcription?
Yes, AI can perform transcription, and it has become increasingly effective in this area. However AI does not always provide accuracy, especially in cases where there are heavy accents or where speech is garbled. A human transcriber should always proof-read and correct AI-generated transcripts to ensure better accuracy of transcription.
Q: What languages do you transcribe?
A: We transcribe in English only. If you have recordings that include English and other languages, we can mark the section in other languages with a timestamp and text indicating where the other language is spoken.
Transcription Rates
Audio Marked Transcriptions
R16 per recorded minute*
Basic verbatim transcription with red brackets [..] where sound is inaudible. No timestamps.
Timestamped & Audio Marked Transcriptions
R20 per recorded minute*
Detailed verbatim transcription with red time stamps every 5 minutes e.g. [05:00].
Inaudible sections or words marked with a red time stamp e.g. [16:32]
* An additional service fee may be charged for transcriptions of recordings of very poor audio quality.
Rush orders requiring after hours or weekend work to expedite delivery will be charged at at additional R2.50 per minute of recording.